Frequently Asked Questions
Frequently Asked Questions
Find answers to common questions about NextGen Reads digital products and services.
1. What types of products do you sell?
We offer digital books and activity pages for children and young adults, including eBooks, audiobooks, and downloadable activity bundles. No physical products are shipped.
2. How do I purchase a digital product?
Simply browse our store, select the product you want, and add it to your cart. Follow the checkout instructions to complete your purchase securely.
3. How will I receive my purchase?
After your payment is confirmed, you will receive the PDF files or a download link via the email you provided at checkout.
4. What file formats are available?
Our digital products come in widely compatible formats:
- eBooks: PDF
- Audiobooks: Flipbook accessible from all devices
- Activity Pages: PDF
5. Can I download my purchase more than once?
Yes! You can download your purchase as many times as needed.
8. What if I have trouble downloading my purchase?
If you experience issues, please contact us, include your order number and the problem you're facing, and we'll assist you promptly.
9. Can I get a refund?
Due to the digital nature of our products, we cannot offer refunds. Please review the product description carefully before purchase.
10. Can I access my purchase on multiple devices?
Yes! You can download and access your digital products on multiple devices.
Need More Help?
Contact us at: christiemathew@hotmail.com
We respond to all inquiries promptly!