Refund policy
Thank you for shopping with NextGen Reads. We offer both digital products (including eBooks, interactive flipbooks, printable worksheets, and educational resources) and professionally printed paperback books fulfilled through Lulu Direct. Because these product types are delivered differently, our refund policy is outlined below.
Digital Products
Digital products are delivered immediately after purchase via download or secure online access. Due to the instant nature of digital delivery, all digital product sales are final and cannot be returned or refunded once access has been provided.
This includes:
- eBooks
- Interactive flipbooks
- Printable worksheets
- Educational activity packs
- Digital downloads
- Classroom and homeschool resources
Right of Withdrawal (EU Customers)
If you reside in the European Union, you normally have the legal right to withdraw from an online purchase within 14 days. However, under Article 16(m) of the EU Consumer Rights Directive (2011/83/EU), this right does not apply to digital content supplied electronically once delivery has begun.
By purchasing a digital product from NextGen Reads, you:
- expressly consent to immediate delivery of the digital content,
- acknowledge that delivery begins immediately after purchase, and
- agree that your statutory right of withdrawal ends once access to the digital product has been provided.
Technical Issues with Digital Products
If you experience a technical problem — such as a corrupted file, failed download, inaccessible flipbook, missing download link, or duplicate payment — please contact us within 7 days of purchase at info@nextgenreads.online. We'll work quickly to resolve the issue by providing a replacement file, restoring access, or correcting any payment errors.
Paperback Books
Our paperback books are professionally printed on demand and fulfilled through Lulu Direct. Because every book is printed specifically for your order, we cannot accept returns or offer refunds for change of mind, accidental purchases, incorrect shipping addresses provided during checkout, or books ordered in error.
Damaged, Defective, or Incorrect Books
If your paperback arrives damaged during shipping, contains manufacturing or printing defects, has missing or blank pages, or you receive the wrong book, please contact us within 14 days of delivery at info@nextgenreads.online.
To help us resolve your claim quickly, please include:
- your order number,
- a description of the issue, and
- clear photographs showing the problem.
If the issue is confirmed as a manufacturing or fulfillment defect, we'll work with Lulu Direct to arrange a replacement or another appropriate resolution.
Order Cancellations
Digital orders cannot be cancelled once access has been provided. Paperback orders may only be cancelled before production begins. Once printing has started, cancellations are no longer possible because each book is printed specifically for your order.
Contact Us
If you have any questions regarding your order or this Refund Policy, we're here to help.
📧 Email: info@nextgenreads.online
We aim to respond to all enquiries within 2–3 business days. Thank you for supporting NextGen Reads and independent publishing.